Over the week most banking halls have been occupied with upset customers over the inability to access their accounts even while having their Bank Verification Numbers (BVNs).
At some of the branches, bank officials were heard advising some of the customers to go to the lenders’ websites to link the BVNs to their accounts.
They also asked them to send SMS to certain numbers and the BVNs would be linked to their bank accounts.
However, the angry customers refused and insisted on staying in the queues until the problems were resolved and their bank accounts reactivated.
Some banks affected include, Branches of First Bank of Nigeria Limited, Access Bank Plc, Ecobank Nigeria Plc, Diamond Bank and Guaranty Trust Plc
Meanwhile, the NIBSS, in an emailed response to enquiries by our correspondent on Tuesday, stated that only 14.4 million BVNs had been linked to bank accounts out of the total of 21 million BVN holders in the country.
The organisation absolved itself of blame for the delay in linking the BVNs to bank accounts, saying only the banks had the details of their customers and could therefore link the numbers to the accounts.
The Head, Corporate Communications, NIBSS, Lilian Phido, said the organisation and the CBN had done several public enlightenment campaigns to educate customers on the BVN process, adding that failure to register and link the BVN at the banks could not have been caused by the organisation.
However, affected customers could reactivate their accounts immediately after filing the BVN verification forms.