The Joint Admissions and Matriculation Board (JAMB) has warned telecommunication service providers to stop multiple charges on candidates attempting to register for the 2018 Unified Tertiary Matriculation Examination.
It noted that nobody must suffer for the providers’ poor network service.
The JAMB said on Thursday that it would insist on a refund by the service providers which defrauded candidates.
The board’s spokesperson, Fabian Benjamin, in a statement, said the providers must stick to the agreement reached with the board.
Benjamin said, “We have heard about multiple Short Messaging Service charges on candidates’ phone numbers attempting to register for the 2018 UTME and the Direct Entry by the telecommunications companies. These companies were enlisted to provide a profile code creation service through sending and receiving of SMS.
“The telecom companies are to charge only N50 per SMS to use the service. Candidates are made to repeat these SMS commands several times either due to poor network or processing failure after the command is sent.
“The board therefore advises telecom service providers to stop the multiple charges and stick to the agreement reached with the board. Candidates who are victims of these multiple charges are to raise a complaint for redress and further action by the board.
“The board would insist on a refund by any telecoms provider that continue to charge these candidates twice. We are mindful of the nation’s network challenges and do not expect the candidates to pay for the telecoms infrastructural difficulties.”